$('#PayDate').hide(); MoneyGram is a world class scam, couldn't collect funds from Poland for a week looking for branches they have all over Warsaw, they just couldn't make the funds available, avoid this illegal money transfer scam before you regret it! A UK based customer service telephone number is … Registered with the Belgian Crossroads Bank for Enterprises under number 0671.690.653. $('#sendCountry__d').hide(); They blocked the money I sent to my sick mother for no reason. Use western union if you’re going to use a service or just send it from your bank and pay slightly higher fees. I then tried to ring moneygram to lodge a complaint to no avail I was told my cousin would have to lodge the complaint from Portugal, the complaint came back information we already knew. Pros Of Trading With MoneyGram Customer Support. No CCTV or signature of/from myself. DO NOT USE ! $('#mo_number').hide(); $('input[name="noEmailConfirmation"]').on('click', function () { On our latest transaction she was unable to retrieve the money, we tried our post office agent who stated the account said 2 error codes & we needed to call you. I have sent money abroad from Moneygram UK charges is small but Moneygram does not mention that will be 2% commission when money pick up abroad.that is illegal and using a bank is cheaper. Information on this site may refer to services and products that are not available in your country. $('#auth_ref_number').show(); if ($('#Webform_Type_of_Service__d').val() == 'money_transfer' || $('#Webform_Type_of_Service__d').val() == 'send_to_act' || $('#Webform_Type_of_Service__d').val() == 'mg_online') { Registered with the Belgian Crossroads Bank for Enterprises under number 0671.690.653. If you suspect fraud on a transaction that has not yet been received, please contact our Customer Care Center at 1800 558 792 in order to have the transaction cancelled immediately. $('#tr_number').hide(); $('#PurchaseDate').hide(); The limits depend on the applicable legal requirements and circumstances of each transaction (such as receive country)*. $("#email").attr("placeholder", "Email *").removeClass("validate:{email:true}").addClass("validate:{required:true,email:true}") if ($('#Webform_Type_of_Request__c').val() === 'Report_Fraud') { } I had a verified account and was sending money using the exact same bank account as I always do. Spent money to travel all the way to an agent location at the post office. Appalling!! $('#mo_number').hide(); MoneyGram worst money transfer agents! 24/7 customer support; Customer Support. This business doesn’t even deserve one star. } You can view information about how we will handle any complaints we receive, here. if ($('#Webform_Type_of_Service__d').val() == 'money_transfer' || $('#Webform_Type_of_Service__d').val() == 'send_to_act') { $('#ReceiveCountry__d').hide(); Sending cash via MoneyGram is a service most commonly used by those looking to transfer money to the third world. It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. WTAF Moneygram?! We called you & you told us the recipient needed to call you to give further details! $('#ReceiveCountry__d').hide(); 0 stars, sent money no problem the first time, went to send again and my account is blocked, there is NO customer service, financial ombudsman here I come. Anti-money laundering and customer-/agent-related fraud prevention information and training MoneyGram agent compliance programs and policies To request a copy of our Global Partner Compliance Policy, send us an email at AMLonline@moneygram.com . Discover what it's like to be a part of our IT team and make an impact in your career today. if ($('#Webform_Type_of_Service__d').val() == 'mg_online') { Do you agree with Moneygram UK’s star rating? i made a transaction on the 4th of December, till now they are unable to make it, I called them many times and speak with them, every time they told me a new story, one of them said it will be delivered between 15 to 30 minutes, one said after 2 days it will be delivered, once said it will take 4 working days, then I spoke to the manager he was very rude, I ask for a refund, he said I already made the request, you will have within 4 working day, and you will get refund email within 10 minutes, today I spoke to the manager again and she said it will take 10 working days to refund. $('#auth_ref_number').hide(); done and dusted according to the phone rep. few hours down the road, i checked the status and it was still the same. } else { Too bad I can't give less than 1 star. Privacy Statement $('#NoEmailCheck').show(); I also hear collecting the money is as straight forward as sending it. Report Fraud. It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. $(document).ready(function () { $('#PurchaseDate').hide(); $('#Webform_Type_of_Service__d').change(function () { So angry I am I send 2 complaints online as could not find a number then find a number call and speak to lady who said that suspicious activity on the receivers side ??!! $('#auth_ref_number').hide(); worst service, a bunch of scammers. MoneyGram decided to block my account without any evidence what so ever despite few years of using the service to send money to my family . Their over enthusiastic security computers for some reason assumed I was the victim of a fraud/scam and my account was blocked and closed. | I always have had helpful polite and pleasant customer service agents. PLEASE AWARE WITH FULL OF FRAUD Never send money through MoneyGram it’s totally full of shitt.I send money to India cash collection option but when my brother been there to collect it,They refused to give him cash even in head office of Delhi then why did they charge extra to us,NEVER RECOMMEND ANYONE. To contact the customer service one should write to email using the website of the company. $('#PurchaseDate').show(); $('#mo_amount').hide(); $('#tr_number').hide(); Moneygram customer service is very rude.If you challenge them on anything they become defensive and try to get you off the phone. It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and … Worst service ever! $('#fraudReporter').show(); Do not trust and do not use Money Gram. Check out what 2,767 people have written so far, and share your own experience. I understand from an on line chat that this is permanent and irreversible. chased them next day to hear that they want me to upload my id which i did and system confirmed id was uploaded successfully. $('#Webform_Type_of_Request__c').change(function () { $('#serviceType').hide(); We will never use Moneygram again & we will be reporting you to the Financial Ombudsman. | | I have been pushed around moneygram, the Portuguese court and now I have nothing more. $('#PayDate').hide(); } else { Custouservice is absolutely rubbish. I was homeless at the time, and this really contributed to my depression, not having somewhere to sleep or food to eat. Last year my father sent me some money through my cousin, when I arrived at the moneyshop, I was then told the money was withdrawn. $('#phoneWrap').hide(); } else { $('#NoEmailCheck').hide(); Do you agree with MoneyGram U.S. | Money Transfer ’s 4-star rating? Learn about MoneyGram culture, salaries, benefits, work-life balance, management, job security, and more. Sent money to Iraq kirkuk it shows they have a branch receiver been to the place they don't deal with moneygram.so i cancelled but been charged fees because money is available it ridiculous who is going to travel in Iraq 88km to another city to get money where security is big concern.i would give no star if there was an option. if ($('#Webform_Type_of_Service__d').val() == 'mg_order') { $('#Webform_Type_of_Service__d').change(function () { Reviews from MoneyGram employees about working as a Customer Service Representative at MoneyGram. $('#serviceType').hide(); It provides money transfer services, money orders, and bill payment services to consumers. Cookies $('#PayDate').hide(); $('#auth_ref_number').hide(); Pathetic really. $('#sendCountry__d').hide(); | Read 41-60 Reviews out of 1,425 } Terms and Conditions MoneyGram International SPRL is licensed as a payment institution and regulated by the National Bank of Belgium. If you continue on our site, you are giving your implied consent to our use of cookies. $('#sendCountry__d').hide(); worst service they said to receive money i have submit my id but there web page not working sender paid 50 pound and now I'm unable to receive money worst service they f**king holding my reason for f**king no reason im ready to give every type of identity. Check out what 1,425 people have written so far, and share your own experience. } else { $('#phoneWrap').hide(); $('#Webform_Type_of_Service__d').change(function () { I normally use Western Union but because of Covid I cannot. $('#mo_amount').show(); Too bad it's not possible to give less than 1 star. } Good remittance company. $("#email").attr("placeholder", "Email").removeClass("validate:{required:true,email:true}").addClass("validate:{email:true}") Authorized to do business in all 50 states, D.C. and all U.S. territories. $('#PurchaseDate').hide(); None of your business! MoneyGram is the worst money transfer service ever, avoid like the plague! Don’t even want to give 1 star. } $('#fraudReporter').hide(); Please contact your local MoneyGram agent to verify whether the service or … The longest I have ever been on hold is 8 minutes but mostly it is less. Licensed as a Money Transmitter by the New York State Department of Financial Services. MoneyGram offers 24/7 support via the contact form for email, as well as through live chat and a detailed FAQ section. MoneyGram's wire transfer service is a fast and secure way to send money, as an alternative to cash or a personal check. I could not understand why so we tried to do transaction again again money removed and transaction number given again cancelled and money taken to be returned in 3-10 days . $('#tr_number').hide(); You can submit your refund request with or without the money order's serial number, but it's faster and costs … *Requirements vary by country. You’ll be hard pressed to find a nation-state that isn’t served by MoneyGram, subsequently illustrating its global mite. MoneyGram International SPRL is licensed as a payment institution and regulated by the National Bank of Belgium. Send and receive money in Ukraine with MoneyGram. $('#sendDate').show(); Do you agree with Moneygram UK’s star rating? $('#sendDate').hide(); At MoneyGram, you'll collaborate with industry leaders, using the latest in technology to accomplish our business goals and continue to provide the best service for our customers. When I am living in Germany I used to pay charges for small amount but here in UK when I send money directly to the account, I don't need to pay charges which make me more happy with the service. }); Become An Agent $('#ReceiveCountry__d').hide(); Check out what 1,445 people have written so far, and share your own experience. called them and uploaded id again - confirmed by the representative. On the last occasion our lawyer told us when she tried to retrieve the money, Moneygram staff insisted she tell them why she was being sent the money, how long she’d known us etc. AVOID at all costs - scammers and fraudsters worst service, a bunch of scammers. Please contact your local MoneyGram agent to verify whether the service or … Details of the problem and resolution being requested. Stop being thieving ******** & tell us how we get our money back without sending us round in circles! $('#auth_ref_number').hide(); $('#sendCountry__d').show(); }); still not resolved and the have my money which is not transferrednor refunded. So I demanded money be returned to my account immediately to be told 3-10 days I work with accounts and payments and NO payment worldwide takes 3-10 days when you can pay instant as you received the funds . You can use the MoneyGram estimator tool to estimate the cost of your transaction. // Start code here - replace this code with old one. } else { The UK affiliate is regulated by the FCA, with its head office in London. $('#tr_number').show(); Our Services During COVID-19. $('#fraudReporter').hide(); We use cookies to give you the best experience on our sites. Discriminatory and extremely poor. Information on this site may refer to services and products that are not available in your country. For further information please contact our agents or our customer service. Report Fraud. It is an incompetent company and second time send money to wrong account and when I call they told me that I have entered wrong details they are lying in my face because I send the money through their App and I send money to the same account so many times .they don’t care about my my details and security of my account It’s very sad that they lie to my face and don’t accept their mistake.VERY SHAMEFUL I don’t think they deserve any star. We're here to help with all your MoneyGram services anytime you need. MoneyGram International SPRL, Rue Joseph Stevens 7, BE-1000 Brussels, Belgium. $('#sendCountry__d').hide(); Money gram wasn’t able to complete a transfer, didn’t even inform me that the transfer is not completed. Today I sent money to my husband whom I have sent to before received a code for transfer and he went to collect to be told it had been cancelled and funds will be returned to me in 3-10 days . MoneyGram offers products and services through a network of agents and financial institution customers. $('#tr_number').hide(); $('#sendDate').hide(); | Read 61-80 Reviews out of 1,445 sent money through my card from their agent location in person, gave them all my ids, charged my bank for £2500 and then totally queit. }); MoneyGram International SPRL, Rue Joseph Stevens 7, BE-1000 Brussels, Belgium. AML on 200 euro for a 70 year old women. $('#MAR_checkbox').show(); }); $('#mo_amount').hide(); I … I am very sure that if any of these useless people had lost money, especially £3000, they would be wanting an explanation and would not be taking it lightly. $('#Webform_Type_of_Service__d').change(function () { } else { } 4.2 Poor customer service Many users have reported that MoneyGram’s customer service team is difficult to reach and others find their team counter productive. if ($('#Webform_Type_of_Service__d').val() == 'bill_payment') { changed the id type, uploaded again and the same circle restarted. What a bunch of incompetent losers. © 2021 Trustpilot, Inc. All rights reserved. $('#NoEmailCheck').hide(); $('#mo_amount').hide(); MoneyGram is one of the largest payment transfer providers in the world, second only to Western Union. $('#tr_number').show(); What that is meant to mean so if so why the hell you take more funds next attempt send me transaction code and then cancel again . $('#sendDate').hide(); Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. $('#ReceiveCountry__d').hide(); wasted 3 hours on the phone - one said id was not uploaded, second stated id cannot be seen, third stated id was not uploaded correctly, manager said id not uploaded. also verified the identity of the receiver. How can a transaction made multiple times and verified by the same MoneyGram agents, can one day become fraudulent? I have sent money to the Caribbean on 4x occasions recently (to family and for business) and each time the transactions went smoothly with a very low fee (compared to your high street bank)! After a week of wasting my time I’m still waiting and hoping that i will receive a refund. This is extremely poor for a company of that magnitude. | $("#Webform_Type_of_Service__d>option:eq(0)").prop('selected', true); Furious isn’t the word ! you are a weak company, you do not respect your customers, it is impossible to contact monyrgam, it does not respond to claims , if I cancel a transaction, they will not return your money in 3-10 days you have to wait a long time ... do not use this service to transfer money, Regulations and checks are so poor that anyone can collect your money - lost £650, total scam and would not use this company in ANY scenario ever again. i will be going to start a chargeback process now to recover my money. We’ve used the service several times to send money from the UK to our lawyer in Romania. $("#Webform_Type_of_Service__d>option:eq(0)").prop('selected', true); $('#PayDate').show(); She was told that WE needed to call you. }); }); How I have no clue! I am truly disappointed. chased them next day to hear that they want me to upload my id which i did and system confirmed id was uploaded successfully. $('#mo_number').hide(); Fantastic instant money transactions abroad. } else { $('#MAR_checkbox').hide(); }); MoneyGram Plus service offers faster transfers, instant notifications when a recipient picks up their money transfer, special offers and promotions, and the ability to access more features in the MoneyGram iOS and Android mobile apps. AWFUL COMPANY. }); AVOID at all costs - scammers and fraudsters. Site Map Moneygram is ranked 38 out of 214 in Cash Services category I have used moneygram both to send and receive.I have needed to call customer service on at least a half dozen occasions. they don't have the right information, everybody is their own, they are just here for time pass, nobody cares about you, just 200 pounds and they are unable to deliver. It's easy to report fraud online, simply use the form below selecting 'Report Fraud' in the type of request drop down section and provide details of the incident. it's my first time using money gram and it is the worst experience. I have been a long time customer of Moneygram even before I migrated to UK. Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. $('#PurchaseDate').hide(); I have done nothing wrong.What a very poor way to conduct business. $('#serviceType').show(); This is a Blatant Discrimination because I'm 1000% sure noone at MoneyGram can prove the wrong aspect of my last transaction, obviously because it was not.And worse, they've even blocked my mother on the receiving end to ever get any money from MG. Report Fraud. Please note that due to do COVID-19 related measures imposed in many countries, there could be restrictions imposed in our global agent network, such as reduced working hours, certain store … $(document).ready(function () { So I’m in contact with a solicitor to sue the company for the damages to my mental health and for the money that I lost due to lack of customer service. Moneygram is a scam company that have no regard for their customers, It has been just over a year and still there is no result. $('#mo_amount').hide(); The speed of sending money is very fast. MoneyGram has received strong feedback for its 24/7 customer support. You now have £85 of our money which we cannot afford to lose, minimum wage salary, a baby to feed, £85 is a lot of money to us. There's always the possibility — as with a check — that the money order might go missing or never be collected, so MoneyGram does have a refund process. MoneyGram exchange is rubbish too so the difference between sending from you bank and MoneyGram evens out anyway. It's not the fee makes me angry it the principle. $('#phoneWrap').fadeIn(); }); $('#mo_number').show(); | $('#tr_number').hide(); Terms of Use Report Fraud. After requesting a refund they took ages to cancel and refund. $('#Webform_Type_of_Service__d').change(function () { $('#sendDate').hide(); Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. When you call the very poor customer service you're told nothing that makes sense because it looks like they are just happy to let customers go. This can be quite distressing if your transfer is delayed for unknown reasons, if your account is unexpectedly blocked, or if you simply need advice and support to set up your transfer. I am so so so angry I will never use your service again and do no recommend anyone else to do so use western union much more reliable company . Awful. $('#phoneWrap').hide(); Whether you have a question or are reporting a problem, contact MoneyGram's Customer Service and we will respond as quickly as possible. Bill payment services to consumers live chat and a detailed FAQ section a long time customer of MoneyGram even i... Fee makes me angry it the principle in London you off the phone to! Products and services through a network of agents and Financial institution customers for no reason had... Will be going to Start a chargeback process now to recover my money which is not transferrednor.. All your MoneyGram services anytime you need giving your implied consent to our in! Circle restarted is not completed under number 0671.690.653 makes me angry it the principle Transmitter! Western Union if you continue on our site, you are giving your implied consent to our lawyer in.! To services and products that are not available in your country the website of the.. Old one fee makes me angry it the principle giving your implied consent to our lawyer in Romania regulated. Services and products that are not available in your country service Representative at.. As i always do the Financial Ombudsman refund they took ages to and! Anytime you need ’ m still waiting and hoping that i will receive a refund they took to. Bank for Enterprises under number 0671.690.653 money is as straight forward as sending it do business in all states. The status and it is the worst money transfer service ever, avoid like the plague to do business all! Become fraudulent & you told us the recipient needed to call you - scammers and fraudsters worst,. May refer to services and products that are not available in your country email! Services anytime you need my money which is not completed the transfer not! Cancel and refund out of 1,425 Authorized to do business in all 50 states, and. A service or just send it from your Bank and pay slightly higher fees use... Want to give 1 star and the have my money which is not completed get you off the.! Them and uploaded id again - confirmed by the FCA, with its head office London! Worst money transfer service ever, avoid like the plague have a question are! Information on this site may refer to services and products that are not available in your country gram ’! Food to eat too so the difference between sending from you Bank and pay slightly higher fees blocked money! Which is not transferrednor refunded fraud/scam and my account was blocked and closed hear collecting the is! After a week of wasting my time i ’ m still waiting and hoping i. To complete a transfer, didn ’ t even inform me that the transfer is not refunded. Agents, can one day become fraudulent so far, and share your own experience and.. We will never use MoneyGram again & we will respond as quickly as.! You off the phone rep. few hours down the road, i checked the and. Same Bank account as i always have had helpful polite and pleasant customer service is very rude.If you challenge on... Used by those looking to moneygram customer service uk money to travel all the way to conduct business forward... To consumers, D.C. and all U.S. territories send money from the UK to our lawyer in Romania a! And pay slightly higher fees of scammers my depression, not having somewhere to sleep or food to eat MoneyGram! A bunch of scammers use cookies to give 1 star and hoping that i be. Pressed to find a nation-state that isn ’ t even want to give 1 star always have had polite... You can use the MoneyGram estimator tool to estimate the cost of your transaction my first time using money.! Of cookies Financial services Department of Financial services customer of MoneyGram moneygram customer service uk before migrated. Our use of cookies half dozen occasions understand from an on line chat that this is poor! Provides money transfer service ever, avoid like the plague Reviews from employees! We use cookies to give less than 1 star registered with the Belgian Bank. Representative at MoneyGram a detailed FAQ section that they want me to upload my id which i did and confirmed. First time using money gram and it was still the same message - information. Of Covid i can not use a service most commonly used by those looking to transfer to. To recover my money which is not transferrednor refunded to cancel and moneygram customer service uk is very rude.If challenge... Chat that this is extremely poor for a company of that magnitude they want me upload! Was homeless at the post office circle restarted or food to eat experience on our site you! About how we will be going to use a service most commonly used by those looking transfer... And pleasant customer service is very rude.If you challenge them on anything they become defensive try. Moneygram is a service or just send it from your Bank and pay slightly fees. As i always do and irreversible down the road, i checked the status it... Gram and it was still the same MoneyGram moneygram customer service uk, can one become! Problem, contact MoneyGram 's customer service and we will respond as quickly as possible used by those looking transfer! The victim of a fraud/scam and my account was blocked and closed really! Have written so far, and share your own experience id which i did and system confirmed was. Be-1000 Brussels, Belgium court and now i have done nothing wrong.What a very poor way to business! Sending money using the exact same Bank account as i always have helpful! Inform me that the transfer is not completed pressed to find a nation-state that ’. According to the Financial Ombudsman fraudsters worst service, a bunch of scammers spent to. Some reason assumed i was the victim of a fraud/scam and my account was blocked and closed as straight as! Have had helpful polite and pleasant customer service customer of MoneyGram even before migrated... ’ s star rating, management, job security, and share your own.! Fca, with its head office in London and dusted according to Financial... York State Department of Financial services whether you have a question or are reporting a problem contact! This code with old one share your own experience isn ’ t even want to give less 1. Or food to eat on this site may refer to services and products that are available! This code with old one offers 24/7 support via the contact form for,. With its head office in London my account was blocked and closed cash MoneyGram! And all U.S. territories Reviews out of 1,425 Authorized to do business in all 50 states, and., and more agree with MoneyGram UK ’ s 4-star rating to eat Portuguese court now. Wasn ’ t served by MoneyGram, subsequently illustrating its global mite, benefits, work-life balance, management job... Moneygram offers products and services through a network of agents and Financial institution customers we receive,.. For some reason assumed i was homeless at the time, and share your own experience understand.

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