Caregivers call-in and call-out for each individual visit. 11/20/2020 Sandata EVV Training - Supplemental Materials Page | 3 Visit Service Selection The table below lists the codes an employee enters during a telephone (TVV) call to identify the service and the selection list displayed for selection in the SMC app for a mobile visit check-in. EVV Caregiver Guide-Telephony – June 2020 Page 2 of 6 3. Sandata has been providing payer EVV solutions for over 12 years and provider EVV solutions for over 25 years. EVV Help Desk. Please submit the form below and someone will get back to you as soon as possible. Hang up. • Verify identity by entering a unique Santrax ID and speaking their voiceprint. Attend the Sandata training prior to submitting Electronic Visit Verification (EVV) data. Explain the different Call Reference Guides (CRG) available for use. Provider Agency/Company ID and Toll-Free Phone Numbers. This document contains the generic specification which documents the requirements for using the Sandata Real time Interface (part of the Open EVV Series of Interface), for receiving information from third-party EVV Vendors into the Sandata Aggregator. I called the help desk and all they can do is notate the issue. For questions about the EVV Program, please contact DHCF Phone (202) 905-4388 Fax (202) 727-5645 Email [email protected] For technical assistance, Providers please contact Sandata Phone (855) 962 – 1322 Email [email protected] Providers who are interested in using a 3rd party EVV vendor, should contact Sandata The system (on the device and on phone app) still has issues when logging and clocking into the Sandata system. Sandata EVV: TVV ©2019 Slide 3 INTRODUCTION TVV is available as an alternate to the SMC call-in/call-out process. Sandata Technologies 26 Harbor Park Drive . o locks in and out using either the client’s phone, Sandata’s Mobile onnect App. Sandata EVV: Client Data Entry ©2019 Slide 12 CREATE NEW CLIENT(S) 4. For information about Vesta EVV (Electronic Visit Verification) or to schedule an Online Demonstration, you may contact us via email, phone or complete the submission form below. The first six digits display as asterisks. There are times where I have clocked in and at the end of my shift I try to clock out, I find that the system already clocked me out one min after I clocked in. Sandata Technologies, LLC designs and develops enterprise software. • Santrax will say: “ Is this a Group Visit, press 1 for Yes or 2 for No.” 4. TVV but they may use their own phone to access the SMC app only. 6. Sandata EVV: MVV ©2019 Slide 2 OBJECTIVES After completing this lesson, you will be able to: Explain the purpose and basic functionality of Sandata Mobile Connect (SMC) Access and log on to SMC Identify the SMC window elements and explain how to navigate within the SMC App Describe the back-up call process utilizing the client’s telephone or any phone associated with the client. MSU-AA sends phone number update to EVV Provider which will overwrite the phone number in the EVV . • If the caregiver’s phone number is associated to more than one client, you will This interface includes clients, employees, visits, and their associated calls as well as the ability to send data related to visit modifications. o Will use the EVV website to edit and approve visits. – The employee does not know the Client ID. Phone: 855-871-8780 Email: [email protected] As soon as connected. This process began in August 2019, so if your agency is currently in the certification process, or previously completed certification, no action needs to be taken. Repeat same process for end time of service, with the additional step of entering the service ID associated with the visit. 5. Enter the Webinar Number [xxxxxxxx] If prompted for an Attendee ID, press # Each participant is placed on mute upon entry, so that everyone can hear the instructor. 5. HCPF EVV … ID Code … [email protected] Our solutions service both State Medicaid Agencies as well as MCOs. The Company offers solutions for home care, electronic verification, payroll, and agency management. Providers using Alternate EVV who have not already reached out to begin this process must contact Sandata Alternate EVV support team by phone at 1-855-705-2407 or by email at [email protected]. Upon arriving call the toll-free phone number “Welcome, please enter your ID” 2. Please reach out to your Account Manager for assistance. Verification (EVV) Data Collection Systems . EVV Public Meeting • All phone lines are muted • Questions should be submitted through the chat feature • We will not be answering submitted questions during today’s presentation • Questions will be addressed after the presentation through a Listserv communication • Please reference the slide number, if applicable, when you submit your question 9/25/2020 2. – A fee-for-service client has less than 50 hours of personal care. Dial any one of these numbers. As part of the Sandata EVV system ... location for the mobile app or the telephone number, the client verification information, as well as call-in and call-out times (date and time) from a client’s location. SMC: Starting a Group Visit . Press the numbers of your Santrax ID (contact your Provider Agency for correct number) on the touch tone phone. Learn more at www.sandata.com Sandata will provide each Agency with the following: Computer‐based Santrax EVV account Specific toll‐free numbers to capture agency worker calls Why does Help at Home need to implement EVV? • Updated logic for displaying client's phone number: o If client is known, the full phone number displays. Port Washington, NY 11050 800-544-7263 . A cell phone or landline phone is required to access the Sandata Telephonic Visit Verification (TVV) phone line. At the end of the 45 day period phone numbers will no longer be editable. If the technical support question goes to the Department or DXC call center, it will be referred to the Sandata call center for resolution. Sandata Fixed Visit Verification (FVV): A small, in-home device when no other visit collection methods are possible or available. Press 1 “Received at ” 4. This applies to PCS provided under sections 1905(a)(24), 1915(c), 1915(i), 1915(j), 1915(k), and Section 1115; and HHCS provided under 1905(a)(7) of the Social Security Act or a waiver. Sandata is the only vendor with Aggregator in production in a statewide Medicaid environment, and the only EVV … Sandata has been providing Electronic Visit Verification™ (EVV™) services for Self-Directed Care programs for over 15 years. This ID is also used by workers as they check in and out for visits using the mobile app. • This is not necessary for Wisconsin Department of Health requirements. Welcome to the Electronic Visit Verification(EVV) Training! Sandata Telephonic Visit Verification (TVV): Uses automatic number identification (ANI) technology to validate phone calls from the member's or participant's identified phone number(s) to collect visit information. 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