Sincerely Omar Vazquez Gaytan Managing Director, God! I would not do the all inclusive package until after COVID restrictions. Fatima showed me so much hospitality. Arenas spa massages were great! Response from Gerencia General, Owner at Emporio Cancun, Response from Gerencia General, Propietario at Emporio Cancun. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Couples in particular like the location – they rated it 8.7 for a two-person trip. Fatima showed me so much hospitality. Vuaney,Manuel pat,juan roman y Cristina Service was great. We weren't told of certain hotel procedures. WiFi is free, and this resort also features 4 … Vuaney,Manuel pat,juan roman y Cristina Service was great. Read certified reviews for Emporio Cancun on Monarc.ca. We will inform to our staff who will be grateful and motivate. I would recommend and I would come back to this hotel but mostly to hang out with my buddies at the swim up bar. We asked to try to upgrade for a King bed but they advised us that the property was full at capacity. Prices are calculated as of 11/01/2021 based on a check-in date of 24/01/2021. Would come back again. Dear Guest, Thank you for taking the time to share your concerns with us. Please see our partners for more details. We loved the fact that the new pool is adults only and that it's by the beach. She is great volleyball and is so nice. I was just sitting at the beach with nothing to do and Fatima was great about introducing me with fun! I felt like the restaurant buffet had good food but small variety. If it wasn't for them, we wouldn't have spend so much time inside the property. Emporio Hotel & Suites Cancún offers the perfect combination of features for your Mexican Caribbean dream vacation: the turquoise ocean with its calm waters, soft white sands, beautiful sunsets and enchanting views from every room, suite and villas of the hotel. Dear Guest, Thank you for taking the time to share your concerns with us. Dear Guest, Thank you so much for your nice comments, its awsome that our personnel did everything to accomodate you. We will check the inconvenience with the room that you mention. This is the version of our website addressed to speakers of English in the United States. You get what you paid for. Guests can enjoy a swimup bar, an on-site restaurant, and a lounge during their stay. I love her! All accommodations at the Emporio Cancun has cable TV. Yes, dry cleaning and laundry service are offered to guests. It is in the heart of the hotel zone where Emporio Cancun is located, surrounded by the turquoise-colored water of the Caribbean Sea and the peaceful lagoon and its mangroves. There was NO ENTERTAIMENT EVENTS, THE HOTEL IS REALLY SMALL, everything was dead, YOU CAN'T TAKE FOOD OR DRINKS TO YOUR ROOM! The electricity went out for the whole property during our stay. Suites also come with a kitchen and a dining and seating area. Was this review helpful to you? How ever I think I have to point out that we do not advertise any thing of the expectations that you had, and that in fact several hotel in the Cancun area have different plans, and they may includ or not what you mention, but, is clearly specify on the reservation confirmation letter that we send. Emporio Cancun is located 15 minutes from Cancun International Airport at km 17 next to the newly opened Museo Maya, between the Caribbean Sea and the Nichupte lagoon in the hotel zone which is a strip of white sand being the main tourist attraction city. Please see our partners for more details. I will definitely stay at Emporio during my next visit! Our guests praise the pool and the helpful staff in our reviews. Oh and they don't offer room. Oh and if you're looking for an "OCEAN FRONT VIEW" be prepared for that view to be CONSTRUCTION, I had to switch my room to a Suite at the 10th floor for a better view, room was decent. Also the drinks that Gonzalo Santiago served me were amazing! Consisting of 12 towers hotel offers a resort that will make you feel at home. They treated us like royalty, always catered to our needs and even adapted to the no electricity issue. Like none of the bars or restaurants were accepting cash. Rated number 59 of 63 hotels in Cancun, Mexico by Canadian travellers. First and formal, If you're looking for an All Inclusive Stay, THIS IS NOT THE PLACE FOR YOU, I REPEAT, THIS IS NOT THE PLACE FOR YOU! more. They were very informative of the property procedures and made us feel safe due to COVID restrictions. The location is great, and so was the staff at the Emporio Hotel. They treated us like royalty, always catered to our needs and even adapted to the no electricity issue. Priceline™ Guest Score [8.6 Excellent] 【 Emporio Cancun Reviews 】 Read reviews by verified guests of Emporio Cancun in Quintana Roo. See more questions & answers about this hotel from the Tripadvisor community. Maybe by saying I never write reviews, but my experience was that bad I had to leave a review! Emporio Cancun, Cancun: See 3,576 traveller reviews, 3,098 photos, and cheap rates for Emporio Cancun, ranked #44 of 243 hotels in Cancun and rated 4 of 5 at Tripadvisor. Emporio Cancun, Cancun: See 3,563 traveller reviews, 3,072 user photos and best deals for Emporio Cancun, ranked #45 of 241 Cancun hotels, rated 4 of 5 at Tripadvisor. Dear 780enl Thank you for your comments and is good to know that you stay at the hotel was amazing. Own or manage this property? What food & drink options are available at Emporio Cancun? We will inform to our staff who will be grateful and motivate. Are any cleaning services offered at Emporio Cancun? Claim your listing for free to respond to reviews, update your profile and much more. Dear 780enl Thank you for your comments and is good to know that you stay at the hotel was amazing. Fatima is the best!!! We regret the situation with the electric power, unfortunately it was not in our hands because it was something external. View deals for Emporio Cancun, including fully refundable rates with free cancellation. Top room amenities include a kitchenette, a flat screen TV, and an additional bathroom. So great, we had many massages! Oh and if you're looking for an "OCEAN FRONT VIEW" be prepared for that view to be CONSTRUCTION, I had to switch my room to a Suite at the 10th floor for a better view, room was decent. Own or manage this property? I would recommend and I would come back to this hotel but mostly to hang out with my buddies at the swim up bar. Emporio Cancun, Cancun: 3,546 Hotel Reviews, 3,049 traveller photos, and great deals for Emporio Cancun, ranked #44 of 235 hotels in Cancun and rated 4 of 5 at Tripadvisor Would come back again. Emporio Cancun, Cancun: See 3,576 traveller reviews, 3,098 candid photos, and great deals for Emporio Cancun, ranked #44 of 243 hotels in Cancun and rated 4 of 5 at Tripadvisor. Hotel has added new buildings; new pool and new restaurant. I felt like the restaurant buffet had good food but small variety. My previous experience arriving at other All Inclusive Hotels, I didn't even have to call, they knew about your special day because they ask you at check-in and when you get to the room everything is already decorated! Escape to a delightful meeting place with an atmosphere of rest and relaxation which will make your vacations a memorable experience. Some of our food in the fridge went to waste. Yes, free parking is available to guests. See you again. Nearby attractions include Parque Maya Tours (0.3 km), Mayan Museum of Cancun (0.2 km), and Zona Arqueologica El Rey (0.3 km). The fridge in the room is EMPTY, I asked If they could fill it up, and they said there was a convenience store downstairs that I could purchase drinks/snacks, wait WHAT! Either you are on a business trip or a vacation, there's a match right for you. Once in our room, the room was warm, turned on the AC but took a LONG TIME to cool down. Prices are the average nightly price provided by our partners and may not include all taxes and fees. Resort is located in 7 km from the centre. but there's more, they only offer one bottle of water and a terrible pre-made coffee, if you ask for an additional bottle of water, you have to pay extra. Many of staff members go above and beyond to make your trip special, specifically Benjamin-- the waiter at the cabanas, Raymundo-- on the breakfast team at the resort restaurant, and Daniel-- also a waiter by the cabanas. Comparing my previous All Inclusive stays with this one, it is literally a waste of money! Are there opportunities to exercise at Emporio Cancun? Made it all worth while. They were prompt, respectful, fun and helpful. One of the beds was broken, missing a base wheel so it would tip to one side. Posted by a verified traveler on Jan 28, 2020. Prices are calculated as of 2021-01-11 based on a check-in date of 2021-01-24. What are some restaurants close to Emporio Cancun? Pina colada were amazing and I told many of my friends! Oh and they don't offer room. Host here were always friendly and remember who we were. First and formal, If you're looking for an All Inclusive Stay, THIS IS NOT THE PLACE FOR YOU, I REPEAT, THIS IS NOT THE PLACE FOR YOU! I love her! Fatima is the best!!! Top room amenities include a kitchenette, a flat screen TV, and an additional bathroom. I love the room and the food it was all amazing. We also jet-ski from wave runners(red tent) which was posted on the ocean about 3 minutes from Emporio, so fun!! Claim your listing for free to respond to reviews, update your profile and much more. See you again. Which languages are spoken by the staff at Emporio Cancun? Another big thing, the hotel is in renovation so they only have 3 restaurants that are open, food is decent, one kids pool and a main mediocre pool with a small mediocre pool bar, that uses Coco Bongo cups to serve the drinks btw lol. Public spaces have free WiFi. Facebook; Prev Article Next Article . The staff speaks multiple languages, including English and Spanish. Consisting of 12 towers hotel offers a resort that will make you feel at home. I can’t wait to be back!! Has a total of 399 rooms and suites with a contemporary style, equipped with fully kitchens and confortable areas indoor to provide warmth, privacy and comfort needed to rest. There are more places to choose from in the Cancun area. Emporio Cancun is located 15 minutes from Cancun International Airport at km 17 next to the newly opened Museo Maya, between the Caribbean Sea and the Nichupte lagoon in the hotel zone which is a strip of white sand being the main tourist attraction city. Yes, dry cleaning and laundry service are offered to guests. Sincerely, Omar Vazquez Gaytan. The bed was comfy, bathroom was a decent size, big TV, enough storage space for clothes, small fridge and good lighting. See 3,582 traveller reviews, 3,102 photos, and cheap rates for Emporio Cancun, ranked #44 of 243 hotels in Cancun … Like none of the bars or restaurants were accepting cash. Are any cleaning services offered at Emporio Cancun? Overall, THEIR ALL INCLUSIVE OPTION SUCKS! Which popular attractions are close to Emporio Cancun? The electricity went out for the whole property during our stay. Great team. In the area of the hotel are opportunities for sailing, scuba diving, snorkeling, deep sea fishing, swimming with dolphins and more. Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant. I love the room and the food it was all amazing. My previous experience arriving at other All Inclusive Hotels, I didn't even have to call, they knew about your special day because they ask you at check-in and when you get to the room everything is already decorated! Guest reviews for Emporio Cancun Everyone (4) Couples (1) Family (4) 4 out of 5 L wing was awesome, c wing, very old and outdated. How ever I think I have to point out that we do not advertise any thing of the expectations that you had, and that in fact several hotel in the Cancun area have different plans, and they may includ or not what you mention, but, is clearly specify on the reservation confirmation letter that we send. Yes, it conveniently offers meeting rooms, a banquet room, and conference facilities. Great team. Emporio Cancun All Inclusive is rated "Very Good" by our guests. See more questions & answers about this hotel from the Tripadvisor community. Tim Leffel 10 months ago No Comments. We loved the fact that the new pool is adults only and that it's by the beach. Blvd. The wide, scenic beach has big waves, and with over 1,000 lounge chairs you shouldn't have trouble finding a space on the sand. I would not do the all inclusive package until after COVID restrictions. There was NO ENTERTAIMENT EVENTS, THE HOTEL IS REALLY SMALL, everything was dead, YOU CAN'T TAKE FOOD OR DRINKS TO YOUR ROOM! Does Emporio Cancun offer any business services? Yes, free parking is available to guests. Reviews about Emporio Cancun “The hotel is right on the beach & has a good pool.” “Perfect vocation, the most beautiful hotel with best price, helpful staff, amazing view from rooms and, clean beach with white sand and azur color ocean.” From AU$94 per night on Tripadvisor: Emporio Cancun, Cancun. It is 3.4 km from Avenida Kukulkan and 1.3 km from Extreme Games Cancun. Now $80 (Was $̶2̶5̶6̶) on Tripadvisor: Emporio Cancun, Cancun. Response from Gerencia General, Owner at Emporio Cancun, Response from Gerencia General, Propietario at Emporio Cancun. I was just sitting at the beach with nothing to do and Fatima was great about introducing me with fun! They were very informative of the property procedures and made us feel safe due to COVID restrictions. San Miguelito Archaeological Site and the Cancún Maya Museum are located in front of the hotel. We’ll even let you know about secret offers and sales when you sign up to our emails. Conveniently located restaurants include Bacoli Tratoria, Restaurante Condimento, and Pina Colada Restaurant. We lookk forward to host you again soon. the new pool. We hope you come back soon Best regards Omar Vazquez Gaytan General Manager, What can I say? This is the version of our website addressed to speakers of English in Canada. What are some of the property amenities at Emporio Cancun? I went to Cancun to celebrate my birthday, my sister called the front desk to see if they could decorate my room with something minimal and complementary (obviously), tell me WHY they said they could do it BUT WE HAD TO PAY! Considered one of the top holiday destinations in the country, Cancun has evolved over the years, becoming a cosmopolitan city that fuses the best of Mexico and abroad. Guests enjoy the beach locale. Sincerely Omar Vazquez Gaytan Managing Director, God! We are surprised to find out that you did not enjoy our facilities, or the food, or the kindness and warmth of our staff, that is always what all our guests mention in their reviews. Inspired by the grandeur of the Mexican-contemporary architecture, Emporio Family Suites Cancun is located in a tropical oasis, combining natural beauty and unique landscapes making it an ideal resort for the whole family. Many of staff members go above and beyond to make your trip special, specifically Benjamin-- the waiter at the cabanas, Raymundo-- on the breakfast team at the resort restaurant, and Daniel-- also a waiter by the cabanas. We had so much fun with him! You get what you paid for. Sincerely, Omar Vazquez Managing Director. The location is great, and so was the staff at the Emporio Hotel. ALSO! Are there any historical sites close to Emporio Cancun? This is what made the Hotel go from average to very good. You can unwind with a drink at one of the 2 bars/lounges. Thanks for mentioning Angel and Xiomara. Hotel has added new buildings; new pool and new restaurant. Which popular attractions are close to Emporio Cancun? Stay at this 3.5-star beach resort in Cancun. The staff speaks multiple languages, including English and Spanish. Dear Guest, Thank you so much for your nice comments, its awsome that our personnel did everything to accomodate you. We’ll even let you know about secret offers and sales when you sign up to our emails. Made it all worth while. We thank you again for your comments. We thank you again for your comments. Kukulcan, Retorno Gucumatz, Km, 17 Lote 49, Segunda Etapa, Zona Hotelera, Cancun 77500 Mexico, All linens sanitized in high-temperature wash, Face masks required for guests in public areas, Face masks required for staff in public areas, Hand sanitizer available to guests & staff, Paid stay-at-home policy for staff with symptoms. We would have appreciated a heads up for this since we take the time to exchange money beforehand. Some of our food in the fridge went to waste. We really enjoyed the new pool because of Angel and Xiomara, the bartenders. One of the beds was broken, missing a base wheel so it would tip to one side. Overall, THEIR ALL INCLUSIVE OPTION SUCKS! Some of the more popular amenities offered include a swimup bar, a pool, and an on-site restaurant. Does Emporio Cancun offer any business services? We are surprised to find out that you did not enjoy our facilities, or the food, or the kindness and warmth of our staff, that is always what all our guests mention in their reviews. They were prompt, respectful, fun and helpful. What food & drink options are available at Emporio Cancun? Emporio Hotel & Suites Cancun is in the Cancun Hotel Zone on the Caribbean, with a white-sand beach with palapas and beach chairs. See 3,590 traveller reviews, 3,105 candid photos, and great deals for Emporio Cancun, ranked #44 of 243 hotels in Cancun and rated 4 of 5 at Tripadvisor. Another big thing, the hotel is in renovation so they only have 3 restaurants that are open, food is decent, one kids pool and a main mediocre pool with a small mediocre pool bar, that uses Coco Bongo cups to serve the drinks btw lol. Yes, this review was helpful: Yes: 0. The fridge in the room is EMPTY, I asked If they could fill it up, and they said there was a convenience store downstairs that I could purchase drinks/snacks, wait WHAT! It had nice views though. service. Discover genuine guest reviews for Emporio Cancun, in Zona Hotelera neighborhood, along with the latest prices and availability – book now. Sincerely, Omar Vazquez Gaytan. Nearby attractions include Parque Maya Tours (0.2 miles), Mayan Museum of Cancun (0.1 miles), and Zona Arqueologica El Rey (0.2 miles). 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